When asking for support, please include answers to the following questions in the body of your message:
Is the Switch connecting to a network?
- What type of Wi-Fi network is the Switch connected to? For example, is it a mesh network?
- What type of router is the Switch connected to? For example, model and make.
Have you assigned a static IP to the Switch?
- Any other details that might be relevant, for example past network issues, recent powercuts, etc.
How many Sonos speakers are connected to your network?
What speaker types are on your network? For example, Roam, Beam, etc.
Do all of the speakers appear on the Sonos app?
- Do the speakers become visible after a delayed period on either the Sonos app or the Switch?
- Please include the IP addresses of all the speakers in your network (if known).
How many lights and bridges do you have on the network?
- Please include the IP addresses of all Hue Bridges (if known).