When asking for support, please include answers to the following questions in the body of your message:
Wifi:
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Is the Switch connecting to a network?
- What type of Wi-Fi network is the Switch connected to? For example, is it a mesh network?
- What type of router is the Switch connected to? For example, model and make.
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Have you assigned a static IP to the Switch?
- Any other details that might be relevant, for example past network issues, recent powercuts, etc.
Sonos:
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How many Sonos speakers are connected to your network?
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What speaker types are on your network? For example, Roam, Beam, etc.
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Do all of the speakers appear on the Sonos app?
- Do the speakers become visible after a delayed period on either the Sonos app or the Switch?
- Please include the IP addresses of all the speakers in your network (if known).
Philips Hue:
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How many lights and bridges do you have on the network?
- Please include the IP addresses of all Hue Bridges (if known).
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