Whilst cases may vary, below covers a few options for sending us logs from the Control4 Rithum Driver.
If there are issues with the server running in Control4:
- Select the primary Rithum driver (this will be the first one added, and can be identified as it has Server Configuration properties)
- Set the following property values
- Debug Mode = Print
- Debug Level = 5
- Debug Subsystems = Rithum.Comms.Server
- Replicate the issue
- Copy the logs from the Lua Output
If there are issues with the client connection from Control4 to Rithum:
- Select the Rithum driver which is experiencing the issue
- Set the following property values
- Debug Mode = Print
- Debug Level = 5
- Debug Subsystems = Rithum.Comms.Client
- Replicate the issue
- Copy the logs from the Lua Output
If there is an issue and you’re not sure of the source:
- Select the Rithum driver which is experiencing the issue
- Set the following property values
- Debug Mode = Print
- Debug Level = 5
- Debug Subsystems = *
- Replicate the issue
- Copy the logs from the Lua Output
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